Frequent Ask Questions

Are the items on your website authentic?

All the items we offer are guaranteed to be 100% authentic. We source our products from reputable suppliers, authorised dealers, and trusted consignors. To ensure authenticity, our team conducts rigorous checks, including verification of serial numbers, labels, and other distinguishing features unique to each designer brand. You can shop with confidence, knowing that our commitment to authenticity is unwavering. While it's highly improbable, in the very rare event that an item is found not to be authentic, we will issue a full refund. Your satisfaction and confidence in the authenticity of our products are our top priorities.


How do I know if an item is brand new or preloved?

For preloved items, we provide detailed information on their condition, including any wear or imperfections. If no condition information is specified, the item is 100% brand new. Rest assured, our commitment to quality ensures that both brand new and preloved items meet our stringent standards. 


What is the condition of your preloved designer items?

Our preloved designer items are carefully curated and inspected for quality. Each product listing includes detailed information about the item's condition, including any signs of wear or imperfections. We strive to provide accurate and transparent descriptions so that you can make informed decisions when purchasing preloved items. The images displayed for preloved items provide an accurate representation of the product's current condition. What you see in the pictures is precisely what you can expect to receive.


Can I request more photos or information about a specific item before purchasing?

Absolutely! We understand the importance of making informed decisions. If you need additional photos or detailed information about any item, please reach out to our customer support team on Contact Us. We are happy to provide you with the details you need to feel confident about your purchase.


Are your prices negotiable?

Our prices are carefully set to reflect the value of each designer item and the market demand. While we do not typically negotiate prices, we may occasionally offer promotions or discounts. Keep an eye on our website and Facebook for updates on special offers and promotions.


Can I return or exchange an item if it doesn't meet my expectations?

Yes, we have a hassle-free return and exchange policy. If you are not satisfied with your purchase, you can return the item within 7 days of receiving it for a refund or exchange. Please refer to our Returns & Exchanges page for more details on the process and any applicable conditions.


Do you offer international shipping?

Unfortunately, we do not offer international shipping at the moment.


What information do you provide about sizing and fit?

Our sizing and fitting details adhere precisely to the specifications of the designer's brand size standards. For comprehensive information on size and fitting, we recommend referring to the brand's official website for detailed specifics. If you have specific questions about sizing or need personalized assistance, our customer support team is ready to help. Feel free to reach out for guidance before making your purchase.


How do you handle the packaging of items for shipping?

We take great care in packaging our items to ensure they reach you in pristine condition. Each designer piece is delicately wrapped and secured in protective packaging. Our packaging is discreet to maintain the confidentiality of your purchase. If you have specific packaging requests or instructions, please let us know, and we will do our best to accommodate.


Can I cancel my order after it has been placed?

Once an order is placed, it enters our processing system to ensure timely dispatch. Therefore, we are unable to cancel orders once they have been confirmed. Please review your order carefully before completing the purchase. If you have concerns or need assistance, please contact our customer support team as soon as possible.